FAQ

Here are the answers to frequently asked questions from our customers.

Q: How can I pay my bill?

A: You can pay your bill online at https://clienthub.getjobber.com/client_hubs/7f8ac0af-645a-4c7a-8244-daaa2aed0727/login/new?source=share_login

Q: Are you taking new customers?

A: Yes, we’re accepting all new customers within our service radius. You will be prompted to enter a zip code when scheduling online that, after entering your zip code, if you are within our service radius you will be allowed to schedule an appointment.

Q: What payment forms do you accept?

A: We accept all forms of payment including cash, card, google pay, samsung pay, apple pay, check, as well as online billing. 

Q: What is the best way to contact you? How do I reschedule an Appointment?

A: If you are looking to book an appointment the best way is by clicking the schedule now tab on our website. If you need to reschedule or cancel an appointment or if you have any questions that are not answered on the FAQ page feel free to will out a request form via the contact page.

Q: Do you have a seasonal subscription plan?

A: Yes, its available on the services tab on our website. 

Q: Do you guarantee your work?

A: Our work is guaranteed for up to a year as long as no other companies or people have worked on the system.

Q: Will you be able to give me a price for my repair before the work is done?

A: Yes, all technicians are required to provide a quote and have it approved before the repair is completed.

Q: Do you offer services for commercial accounts/systems/30 day net billing?

A: Yes, we are happy to provide commercial services and also work with 30 day net billing for commercial clients.

Q: How long does a winterization blowout and diagnosis/mid season checkup and diagnosis/Spring Startup and Diagnosis take?

A: Anywhere from 20 minutes to an hour depending on the amount of zones you have, the size of your yard, and the current condition of your sprinkler system.

Q: How long does a typical repair take?

A: A typical repair can take anywhere from 30 minutes to a few hours depending on the soil type, amount of roots, complexity of repair, and condition of system.

Q: Do I need to be home for a service to be performed?

A: No, as long as the irrigation plumbing line is turned off/on inside of the house (depending on requirement) and we have access to your control panel we can perform any service. If you are unable to turn the irrigation line off/on inside the home yourself we will need access to your home. This may require remotely opening the garage, giving the technician onsite a lockbox code or garage code, or sharing access to your smart control panel in order to be completed. For repairs, a technician onsite will send a quote via text message. In order for the repair to be completed the quote must be approved first. For a winterization blowout the water must be turned on, for a spring startup the water must be turned on, for a repair the water must be left on inside the home and turned off at the vacuum breaker located directly outside the home.

Q: What if the temperature is going to drop below freezing before my scheduled winterization blowout and diagnosis?

A: Low temperatures early in the system are unable to damage the pipes underground because it takes time for frost depth to build. However exposed above ground pipes may freeze. We recommend putting an insulated frost blanket over your vacuum breaker (if you do not have an insulated frost blanket you can use regular blankets or towels, or put a cardboard box around your vacuum breaker with a lamp inside and it should prevent it from freezing). We also recommend running your system twice a day in freezing temperatures in order to keep the water moving through the vacuum breaker and exposed copper pipe.

Q: Will you be able to perform any repairs when you come to winterize and blowout my system?

A: Due to the overwhelming amount of customers and limited time during blowout season we are unable to perform repairs during the winterization blowout and diagnosis. All repairs found and needed are scheduled and completed the following Spring. 

Q: Are you able to blowout my system if one of the zones is not working or a repair is needed?

A: Yes, as long as we are able to locate the valves we can manually open zones that are not working. Leaks and broken heads do not prevent the high pressure air from blowing out the entire system. 

Q: Do you offer discounts for multiple customers in a single neighborhood? 

A: Yes, email us at service@eagan-irrigation.com for a quote on your neighborhood season package deal or blowout deal.

Q: What are your prices?

A: Our prices are listed under the irrigation services tab on our website.

Q: Do you offer full system installations? 

A: Yes we specializes in installation, system repairs, maintenance, and additions. Scheduling for full system installation can take several weeks as the yard needs to be flagged for utilities. 

Q: What is the recommended watering time and amount?

A: The local cities require that you water on an odd schedule if the last number of your address is odd or an even schedule if the last number of your address is even. We recommend that you start watering at 3am to avoid water evaporation, and only water once per day. We recommend that you water each zone with 0% shade and 0% slope for 15 minutes in spring and fall, and 25 minutes in summer. If you notice areas of your yard that are dry, find the corresponding zone and add an additional 10 minutes to the scheduled run time. Check the sprinkler heads and area to make sure everything is working correctly and there are no leaks. Continue adding time to that specific zone if it does not change enough. Adjustments should be made for zones with shade or a slope to prevent overwatering. 

Q: Are there any other ways I should prepare for Winter/Spring?

A: Yes, in the winter it is recommended you keep an insulated frost blanket over your vacuum breaker. Fall seeding and fertilizer and also aeration is recommended and proven to change your yard drastically. In the spring, seed and fertilizer, as well as regular trimming is required for a full green lawn.

Q: Are there any cases in which services or repairs are not under warranty?

A: Services and repairs are no longer under warranty if the client or another company performs work on the sprinkler system, or if digging, trenching, landscaping, or hardscape services have been performed in the yard.